SECURE MESSAGING
Keep Every Case Conversation in One Secure Place
Coordinators, supervisors, and parents message each other inside Visit Proof—no personal phone numbers, no scattered email threads, no lost context. Every conversation is tied to its case, permission-controlled, and fully documented.
CASE CONVERSATIONS
One Thread Per Case, With the Right People In It
Every case gets its own conversation with exactly the participants who belong there. Coordinators see the full picture, supervisors coordinate visit logistics, and parents stay informed—each with role-appropriate access.
Role-Based Participants
Conversations automatically include the right coordinators, supervisors, and parents for each case
No Personal Numbers Shared
Staff and families communicate without exchanging phone numbers or personal contact details
Full Case Context
Messages live alongside schedules, notes, and documents—no switching between apps to find what was said
REAL-TIME UPDATES
Schedule Changes Reach Everyone Instantly
When plans change, one message updates the whole case team. Push notifications alert supervisors and parents immediately, and read receipts confirm the message landed—creating a complete, timestamped record of every communication.
Push Notifications
New messages trigger instant alerts on iOS and Android so nothing sits unread before a visit
Complete Audit Trail
Every message is timestamped and preserved—a documented record if communication is ever questioned in court
Fewer Phone Calls
Replace phone tag and voicemail with quick, documented messages the whole team can see
Frequently Asked Questions
Who can message whom in Visit Proof?
Access is role-based and scoped to each case. Coordinators can message supervisors and parents, supervisors communicate with their case team, and parents only see conversations for their own cases. Participants never need to exchange personal phone numbers or email addresses.
Why not just use texting or email?
Texts and emails scatter case communication across personal devices, expose staff phone numbers, and are difficult to retrieve if a dispute reaches court. Visit Proof keeps every conversation attached to its case with timestamps and role-based access—so communication is professional, private, and documented.
Are messages part of the case record?
Yes. Every message is timestamped and stored with the case, creating an auditable communication trail. If a question ever arises about what was communicated and when—a schedule change, a cancellation notice, a safety concern—the record is there.
Do parents need a special app to receive messages?
Parents use the same free Visit Proof app (iOS and Android) or web portal they use to view schedules and visit summaries. New messages trigger push notifications and email alerts so nothing gets missed.
Ready to bring every case conversation into one place?
Start your 30-day free trial today—messaging is included in every plan.